Preguntas Frecuentes – Reserva con nosotros
Stay U-nique wants to ensure that you will feel at ease while staying at an apartment in Barcelona. This is why we have this FAQ page. This will hopefully answer the questions that you will have when booking with us; whether that be through a booking platform or from our own website. If you do have any further questions, please do not hesitate to email us at firstname.lastname@example.org.
Who is Stay U-nique?
In a nutshell, we are an apartment management company, meaning we manage tourist apartments on behalf of owners. We manage everything from pricing and availability to taking care of the apartments, guests, owners and neighbours. We aim to provide a unique service to everyone that we come in contact with, by understanding their needs and wants and then trying to exceed them
Why choose to book an apartment with Stay U-nique?
We always tailor our services to your needs. We will ask you why you’re visiting Barcelona so that we can personalise your experience. We are always a phone call or message away if you need any help. Our team can speak a vast amount of languages so just ask if anyone is able to speak the language you are most comfortable speaking! Also, waiting in your apartment there might be a nice treat!
Why should I book directly with Stay U-nique?
If you book directly through our website you will not have to pay a service/booking fee that all booking platforms charge, which tends to be 10%-15% – meaning you will be able to spend more while you are in Barcelona!
How can I make a reservation with Stay U-nique?
The first thing to do is to check the availability of our apartments (which can be done here) for the dates you are looking for; also apply the relevant filters such as number of bedrooms or bathrooms etc.
Then, choose the apartment that you like the best. You will then have to confirm your booking with a downpayment – 20%. All you have to do is relax while our team checks the details of your booking to then authorise it – this may take up to a day. You will then get a booking confirmation by email, once the booking has been verified.
Where can I see the address for the apartment I am staying at?
The approximate address of the apartment will be located underneath the location tab when you are booking. Once the booking has been authorised by our team – this may take up to a day – you will receive the address in your confirmation email. This email will have a link which will direct you to ‘your journey’ website; to provide more information about your stay.
We also provide a small map, which will be on your dining table, with the nearest shopping markets, metros, police station, pharmacies and also parking.
Does the apartment have wifi, bed linens and towels included?
Yes all the apartments we have will have this provided so you do not have to worry!
Are there any house rules for your apartment?
We accept everyone, but groups under 25 must have someone over 30 years old travelling them in order for us to confirm the booking. For more information, click here.
We also do not allow smoking or excessive noise after 21/9pm (as you will be staying in a residential building) in our apartments.
Are parties or events allowed to be hosted at the apartments?
No, parties/events are strictly prohibited at the apartments. This includes stag and hen parties.
Are pets allowed in the apartments?
No, pets are not allowed.
Are baby cots & chairs included in the apartment if I am travelling with a baby?
Yes, baby cots can be provided in all apartments. It is important to notify a member of staff once you have booked, so that the baby cot is prepared for your arrival. They are provided free of charge.
Is there a cleaning service included in the price?
Yes the cleaning service is included in the price, so the apartment will be spotless before you enter and after you leave the apartment!
If you would want an extra set of towels and bed linen provided, you can purchase these in the ‘extras’ section once you have booked.
I need help with travelling from the airport to the apartment, is there any way you can help?
Yes there is, under every apartment description there is information on how to travel to it using public transport. We also provide a taxi service as this is most likely the easiest way to the apartment if you don’t know Barcelona. For more information click here and ask/notify a member of staff for more detail when you book the taxi.
Will I have to pay a deposit?
Yes, a deposit is required for some apartments, this will be clearly communicated with you before you check-in to your apartment.
You will not see the deposit taken out of your account, it is only ‘blocked’. This block will be released after 7 days – you will still not see a charge on the account or the refund.
How much do I have to pay in order to secure a booking?
A downpayment (20% of the total booking) will have to be paid in order to secure the booking.
What payment methods can I use?
We accept Mastercard and Visa debit and credit cards. However, we do not accept American Express cards.
Does the final price include VAT, taxes and extra costs?
No, while the final price does include VAT, it does not include all taxes. The city tax is a legal requirement for all tourists to pay when visiting Barcelona.
As our apartments are classed as 5-star hotels in the tourist tax bracket, it is €2,48 (this includes the 20% VAT) per night for each person aged 17 and over. To understand the calculations, 3 people staying for 3 nights is €22.32. For more information, click here.
Arrival & During the Stay
Where do I collect my apartment keys?
You will either collect your keys from our agent, or through an auto check-in:
- Agent: One of our friendly check-in Agents will meet you at the agreed meeting point and at the time that is convenient for you. They will then take you to the apartment and show you around. They will then give you your 2 sets of keys for the apartment.
- Auto: If your apartment is an auto check-in, you will be sent a link to open the front door of the building and also the apartment door. This will work from 3pm on your check-in day till 11am on your check-out day. Once you enter the apartment, there will be 2 sets of keys on the dining table to use during your stay.
What should I do if I am late for arrival?
Please contact us as soon as you know you will be late. Our check-in agents wait for 15 minutes maximum as they will have other guests to get to! In all cases, please let us know when you have landed in Barcelona / when you are one hour away from your apartment.
- If your apartment is an auto check-in, there will be no issue as your link will work from 3pm on your check-in day until 11am on your check-out day.
From what time can I check in and check out?
Our official check-in time is 15:00 – 21:00 and our check-out time is 11am.
We will be able to provide you with the nearest luggage storage locations if you will be arriving in Barcelona earlier than our check-in time, as the apartment will be unavailable while it is getting repaired. These locations can also be used after your check-out time if needed.
- Also, please note that there is a late check-in fee if you arrive outside of these check-in hours. If you arrive after 21/9pm the fee is 20€, and after 24/12am the fee is 50€ – this will not apply to you if you have booked an auto check-in apartment.
If I have an issue with my apartment, who should I contact?
We have numerous ways in which you can contact us:
Office: +34 932 750 423
Whatsapp: +34 727 752 768
Don’t hesitate to contact us if you need any help!
What is your cancellation policy?
Our Cancellation Policy is that you will be charged 50% of the total price if you cancel after reservation and the total price of the reservation if you cancel within 14 days before arrival. However, it may differ on different booking platforms so please check beforehand.