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What is Stay Unique?
We are a home management company, whether they are holiday homes or homes for temporary stays. Our goal is to provide a unique service to everybody we get in touch with by understanding their needs and desires And after that, we try to exceed their expectations.
We are there for each guest that stays with us. We provide all the necessary information before the check-in. We welcome them in the property on the day of arrival. We are alert 24/7 to their requirements, and we ensure the best possible experience in our destinations.
Why Booking an Apartment with Stay Unique?
Firstly, because we always adapt our services to your needs. We will ask you why you visit the chosen destination so that we can customize your experience. Also, if you need help, you just have to call us or send a message and we will answer right away. You can even choose the language, since our team is prepared for it. And lastly, our properties are excellent, you will feel at home.
How can I Make a Reservation with Stay Unique?
The first thing you must do is check the availability of our properties for the dates you are looking for. Then, apply relevant filters according to your needs: number of bedrooms, bathrooms, etc. Finally, choose the apartment that you like the most.
When you finish that process, all you have to do is relax while our team checks the details of your reservation, to authorize it. This can take up to a day. Next, you will receive a booking confirmation by email.
Where Can I See the Address of the Apartment where I will be Staying?
When you make a reservation, the approximate address of the apartment is below the location tab. Once our team authorizes the reservation (this can take up to a day), you will receive the address in your confirmation email.
This email will have a link that will direct you to the website of ‘Your trip’, to provide more information about your stay.
Do Apartments have Wi-Fi, Linen Sets and Towels?
Yes, all apartments we manage have Wi-Fi, linen sets, and towels, so that you don’t need to worry about anything!
Do Properties Managed by Stay Unique Have House Rules?
We welcome everybody, but for some apartments, groups of people younger than 25 must have somebody older than 30 travelling with them for us to confirm the reservation.
Since all our properties are located in residential buildings, we don’t allow smoking or noise after 9 pm either.
Other rules are subject to every building at a particular level.
Are Parties or Events Allowed in the Apartments?
No, parties or events are strictly forbidden in the apartments. This includes bachelor parties.
Are Pets Allowed in Stay Unique’s Homes?
No, pets are not allowed in the homes we manage.
Are Cots and Baby Chairs Included in the Home if I am Travelling with a Baby?
Yes, cots can be provided to all our apartments. It’s important to let a member of the staff know after the reservation so that the cot is prepared at your arrival. They are provided at no cost.
Is there a Cleaning Fee Included in the Price?
Yes, the cleaning service is included in the price, so the apartment will be spotless before entering and at the end of your stay.
If you wish an additional set of towels and bed linen, you can buy them in the ‘Extras’ section once you have booked.
If I Need Help Getting from the Airport to the Property, is there Someone Who Can Help Me?
Yes, in the description of each property there is information on how to get there by public transport. We also provide a taxi service as this is probably the easiest way to get to the property. Write to our guest service to get more details about the taxi service.
Will I Have to Pay a Deposit when Booking with Stay Unique?
Yes, some homes require a deposit. This will be clearly informed to you before checking in to the property.
You will not see the deposit withdrawn from your account; it will only be 'locked'. It will be released after 7 days.
How much do I Have to Pay to Secure a Reservation?
You have to pay the total rent (city tax included, if applicable) to secure the reservation.
What Payment Methods can I Use?
We accept Mastercard and Visa debit and credit cards. We do not accept American Express cards.
Does the Final Price Include VAT, Taxes and Extra Costs?
No. The final price includes VAT but does not include all taxes.
The local tax is a legal requirement that all tourists must pay when visiting a destination. The price varies depending on the destination, but in general, it is around €2 per person.
Where do I Get the Keys of the Property in which I am Going to Stay?
We have two options for you to get the keys to the property: one is through our agents; the other ones is through an automatic check-in.
- Agent: One of our friendly check-in agents will meet you at the agreed meeting point and at a time that is most convenient for you. Then they will guide you to the apartment and show you around. Next, they will give you 2 sets of keys for the home.
- Automatic: If your property has automatic check-in, you will be sent a link to open the main door of the building and also the door of the apartment. This will work from 3 pm of the day of check-in until 11 am of the day of check-out. Once you enter the apartment, there will be 2 sets of keys on the dining room table for you to use during your stay.
What should I do if I Arrive Late?
In case you arrive late at your destination, get in touch with us as soon as you know about the delay. Our check-in agents can wait up to a maximum of 15 minutes, as they have to reach other guests. In all cases, please let us know when you are within an hour of the property.
If your apartment has automatic check-in, there will be no problem since your link will work from 3 pm of the day of check-in until 11 am of the day of check-out.
Please note that there is a charge for late check-ins. If you arrive after 9 pm, the fee is €20. After 12 am, the fee is €50. This will not apply if you have booked a home with automatic check-in.
What Happens if I Arrive Before my Check-in Time?
In case you arrive earlier at your destination, we can provide you with locations of different places to store your luggage, since the apartment will not be available. Then, at the correct time, you will be able to check-in.
Luggage storage places will also be available on the day of departure.
Whom should I Contact if I Have a Problem in my Apartment?
You can contact us in several ways:
Office: +34 932 750 423
WhatsApp: +34 727 752 768
Email: info@stay-u-nique.com
Don’t hesitate to contact us if you need help!
What is Stay Unique's Cancellation Policy?
7 days fully refundable.
7 days before arrival you can cancel with full refund. Within 7 days no refund.