ArrivalPolicy in your apartment

We aim to make your arrival process as simple and easy as possible, if you are doing a check-in with one of our agents, you will find below the policies that we have in place for different arrival times

  • 9:00 – 11:30: Only possible in exceptional circumstances.
  • 11:30 – 15:00: Subject to the availability of our agents, we will try to arrange a time for you to pick up the keys and drop off your luggage. Please be aware that you would have to leave the apartment until it is clean at 15:00.
  • 15:00 – 21:00: One of our agents will meet you at the apartment for your check-in at the arranged time +/- 15 minutes.
  • 21:00 – 00:00: One of our agents will meet you at the apartment for your check-in at the arranged time +/- 15 minutes. A late check-in fee of €20 will be charged during the check-in (cash or card).
  • 00:00 : One of our agents will meet you at the apartment for your check-in at the arranged time +/- 15 minutes. A late check-in fee of €50 will be charged during the check-in (cash or card).